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Questions and Answers pertaining to Server and Website issues, Programming, configurations

CAN'T FIND THE ANSWERS? THEN ASK THE QUESTIONS. Fill out the questionnaire form provided and submit it in to us. Our technicians will respond to you within 48 business hours of receipt of your submission.
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Q & A

1. How do I set up my POP3 Mail accounts on my Server?

Setting up your account on your mail program is very simple as even the mail program itself have walk through instruction in properly setting up your mail accounts. Firstly, start off by giving a Name for your mail accounts. John Mail, Sales Mail etc.. If asked enter a Display Name. A display name the name used by the E-mail program to identify your e-mail to you and to other people. Next enter your POP3 and SMTP Mail Servers. Customers of apex solutions mail servers are similar in both instances. Information of this nature should have been already supplied to you. An example of a mail server can either be www.thedomainnameyouhave.com or mail.thedomainnameyouhave.com. Netscape users may not require additional SMTP server as it may already have one setup on their Netscape mail program. Next Enter your Account Name/ or user name. your account name is usually the “ID.” e.g. “apex1”, “apex2” used to identify your account with your password. For customers registering after August 2000 your account name or user name will be your email address substituting the “@” sign with a “%” sign e.g. account name for mydomain@thedomain.com will be mydomain%thedomain.com. Eudora users may have to use extra syntax in inputting their account/ user name. e.g. apex1@thedomain.com or mydomain@thedomain.com@thedomain.com. Next enter your password and check the save password option so that you won’t have to enter you password every time you choose to login. Now click send and receive.

submitted by unknown, answered by Technician, last updated Oct 20, 2017 top

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2. Does my Server come with SSL?

SSL means Secure Socket Layer. SSL is the protocol used to transfer sensitive information from the computer to your website. Our basic packages offer SSL with a shared Digital Certificate. A digital certificate is a key that is used to identify your computer in encrypted format and is used to encrypt your sensitive data. You can use the shared SSL and digital Certificate or purchase one of your own via Versign, Thwarte etc.

submitted by unknown, answered by Technician, last updated Oct 20, 2017 top

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3. 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

For Clients getting the following error message please follow these instructions.

In your Email Program navigate through to your email accounts and view its details/ properties or options

locate your SMTP server settings i.e. (Out going Mail Server)

There should be an option "My outgoing server (SMTP) requires authentication" CHECK THIS OPTION

There should also be an option "log on to incoming mail server first" CHECK THIS OPTION

PLEASE NOTE: Your Incoming (POP Mail Server) and your Out Going Server (SMTP Mail Server) should be the same!!!

submitted by Alex Smailes, answered by Technician, last updated Oct 20, 2017 top

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4. How many e-mails can i send at a time? What is the maximum size for sending e- mails

You can send email up to 10 recipients. The maximum size will be 75% of the available space for the email account that's sending. The mailbox size is 10mb.

So if your mailbox is clear, you can send an email to one person that is roughly 7mb. You may be able to send this to 10 people as well, but not recommended.

submitted by Allison Paynter, answered by Technician, last updated Oct 20, 2017 top

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5. I want to know how much space my mailbox is using?

Users using the NEW WEB BASED EMAIL INTERFACE can check their mail box size online via the web based interface. Simply login to your mail account and select the 'Folder Management' option. In the 'Folder Management Area select the 'Folder Overview' option. If there are any messages stored, information on the appropriate folders will be displayed such as number of messages and size of folder in K.B./ M.B.

Please Note: Mail Box should be regularly checked and maintained to avoid 'DISK SPACE OVERAGE CHARGES'. Please consult your Email Program for instructions on deleting downloaded messages off the server.

submitted by Hayden Nanthon, answered by Technician, last updated Oct 20, 2017 top

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6. How do i access my Control Panel to manage my email accounts

Clients with Administration/ Management Rights over their email accounts can access and manage their accounts by loggin into the Control Panel using the username and password as given to them. If you forgot your password please contact our office to have it reset.

Clients who have 'Mail Hosting accounts' email accounts can access thier control panel using the following syntax

http://mail.thedomain.com/cgi-bin/qmailadmin
where 'thedomain' is your domain name.

submitted by Richard Marshall, answered by Technician, last updated Oct 20, 2017 top

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7. How do I import my Website using Front Page

importing your website is simple using your friendly Front Page HTML Editor.

First select the File->Import option.
We will be presented with a dialog box to which you will select the "From Web"... button.
Check the "from the World Wide Web site" option and enter the URL of the website you wish to import and click next. If you only wish to import a particular web page enter the web page name as well i.e. http://www.thedomain.com/thewebpage.html then click the next button.
Usually you would want to import the whole website so you may want to check only the “Limit to text and images files” option
Should you be presented with a username and password dialog box you may need to provide the appropriate username and password for the server.

submitted by Unknown, answered by Technician, last updated Oct 20, 2017 top

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8. I am unable to view saved messages in my sent folder. How do i save messages to my sent folder?

This needs to be configured via Twig. To do so, you will need to perform the steps following :-
Login to Twig Select
Select Folder Management
To the left hand side shows unsubscribed folders, the right shows subscribed folders which means if they are in the subscribed section they are active.
If there is no INBOX.Sentfolder listed in the subscribed field, sent messages will not be saved.
If the INBOX.Sent folder exists in the unsubscribed, just click the arrow to place it into the subscribed folder
If it does not exist, you will need to add this.
To do so, enter "INBOX.Sent" on the "Add folder" line and then select "Add Folder".
This will place the folder in your Unsubscribed list then you need to add it to the subscribed list.
Once that is done, you will need to select the "Preferences" link and then select the Mail tab.
Under the Mail tab, you will need to scroll to the section stating "Save sent items in" and then in the dropdown menu there select the folder you wish to save Sent items to (INBOX.Sent) and then scroll to the bottom of the page and click update.
At that time, if you go back to the Mail link, the Folder dropdown menu will now have a Sent folder which will start saving messages after it's been configured.
Previously sent messages are not stored because the system was not configured to do so.

submitted by Kevin Romney, answered by Technician, last updated Oct 20, 2017 top

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